FAQ
The products discussed below have been researched, developed and manufactured by the bluechemGROUP. Many have been tested and certified as to their effectiveness by TUV in Germany, some have been adopted by motor manufacturers’ and are sold under their own brand. The products are safe to use on all vehicles and will not affect warranty.
Most common questions
Delivery
Typically your order will be dispatched within 24 hours with a tracking number.
Do you have a stockist of your products nationally?
No unless you are a fully qualified mechanical workshop.
Can I buy from your warehouse in Sunshine VIC?
No we do not sell retail to the public.
No direct sales online only.
Why are your professional products not available through your Shopping Cart Online?
We only sell these products to qualified mechanics.
When should I start using Bluechem on my vehicle?
From new if possible, to maintain your vehicle.
Do your in tank fuel products come with a pourer?
Yes
Does the A/C Foam Cleaner come with an applicator straw?
Yes
Engine Oil System Cleaner
How many litres of oil does Oil System Cleaner treat?
Up to 5 Litres
When applying Oil System Cleaner does my engine need to be at operational temperature?
Yes
How long does Oil System Cleaner take to clean?
Typically after 15 minutes with the engine idling.
Can I leave Oil System Cleaner in my engine?
Yes, the product is completely safe and will not damage engine components – i.e. gaskets and seals.
I often use my vehicle to tow or stop start city arduous driving
We recommend using Oil System Cleaner.
I have a smell of burnt oil in my engine?
We recommend using Oil System Cleaner.
My car is overdue for service
We recommend using Oil System Cleaner.
Excessive smoke / oil consumption
We recommend using Oil System Cleaner and then apply Oil System Care to the new oil.
Engine – Nano Engine Super Protection & Oil System Cleaner
Should I use Oil System Cleaner before applying Nano Engine Super Protection?
Yes – independent test results show that Nano Engine Super Protection will work more effectively if the oil circuit is cleaned first.
Can I use Oil System Cleaner and Nano Engine Super Protection in my final drive, manual transmission or power steering?
Yes, the mixing ratio is 10:1.
How many litres does Nano Engine Super Protection treat?
Up to 5 litres in new oil.
Does your Oil System Cleaner & Nano Engine Super Protection contain Friction Modifiers?
No. They are safe to use on motorbike wet clutches.
Petrol/Diesel
How many litres of fuel will all your in-tank cleaners treat?
80 Litres
Petrol engine pinging due to low quality unleaded fuel
Use Octane Premium to raise the Octane level of the fuel.
Can I mix different products together?
Yes see our PACKS in tank petrol or diesel products.
Water in fuel
Apply a can of Fuel System Cleaner into unleaded tank or Common Rail into the Diesel tank.
My Diesel fuel filter is blocked
Check for contamination of Diesel Bug and use Diesel Organic Cleaner on a full tank of Diesel fuel.
Excessive fuel consumption
Clean the Injectors – Petrol – use Fuel System Cleaner, Diesel – use Diesel System Super Clean.
Which product would you recommend to use in my diesel fuel filter when replacing?
Use Diesel System Super Clean directly into the fuel filter canister.
Exhaust Diesel
My DPF warning light is on
Apply 2 pack exhaust DPF Power Clean and OXICAT together with a full tank of Diesel fuel (up to 80 litres) and drive normally.
How long does it take for OXICAT & DPF to work in my diesel vehicle?
Typically within that tank of fuel.
How do I maintain my DPF?
If town driving use DPF Power Clean every two months
Air Intake / Turbo / EGR
I want to clean my turbo
Use Diesel or petrol Applicator Sprays and OXICAT.
My CRD vehicle is lacking power
Use the 4 pack diesel with OXICAT.
My GDI vehicle is lacking power
Use the GDI 5 Pack
Exhaust Petrol
Vehicle engine light on due to Catalytic converter deficiency or oxygen sensors working incorrectly
OPTION 1 – Use OXICAT with Premium Unleaded
OPTION 2 – Use OXICAT and Fuel System Cleaner with Premium Unleaded
OPTION 3 – Use OXICAT and Fuel System Cleaner with Premium Unleaded and also use Oil System Cleaner for optimal compression of the cylinders
My petrol exhaust smells of sulphur
Use OXICAT
How long does OXICAT take to work
Over the period used with up to 80 Litres of fuel in your vehicle.
BLUECHEM – Shipping and Returns Policy
Same Day Shipping
Same day shipping applies to orders placed before 12pm. We do not operate on weekends therefore your order will be shipped the next weekday. (Excluding public holidays)
In some cases, delays might be experienced due to stock backorders or issues out of our control. In every case we will endeavor to contact you with an updated ETA or your order, as soon we possibly can.
Returns will only be accepted provided that,
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (or if you received an incorrect or defective item from bluechem) If you need to return an item, please Contact Us with your order details and information about the product you have ordered and would like to return.
Bluechem will respond with instructions for how to return items from your order with further shipping information. For return of the goods after consideration.
You should expect to receive your complete refund from bluechem within four weeks of bluechem receiving the returned item and the time it takes your payment method to process our refund request back to you.
However, in many cases you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper provided, (5 to 10 business days) then the time it takes us to process your return of funds back to your payment method provided to us, this may take 3 to 5 business days.
Shipping / Shipping Cost
Orders placed before 12pm will be shipping on same day and pending on stock availability. Note – Orders are shipped Monday to Friday only. (Excluding public holidays)
Shipping Costs applies to orders within Australia only.
Flat rate shipping for orders in VIC, SA, NSW, WA, QLD, NT, TAS is as follows
1 x item $8.80
2 – 5 items $15.50
6 – 9 items $20.50 10 + items – please Contact Us
Note that there are restrictions on some quantities off bulky or flammable products.
Warranty
No warranty is given by bluechem as to the quality or suitability of the Goods for any purpose and any implied warranty, is expressly excluded. Bluechem shall not be responsible for any loss or damage to the Goods, or caused by the Goods, or any part thereof however arising.
Our information is based on careful examination and may be considered as reliable. However, all information supplied is non-binding advise. No liability for any printing errors. Technical modifications and errors are exempted.